No patient is left without a reply.
We take care of the operation so every opportunity is well looked after.
Patient care, administration and relationship management for healthcare professionals. A human team from 8 am to 6 pm, and automation so nothing stalls the rest of the time.
- No lock-in contract
- Every specialty
- LGPD compliant
Today
Assessment booked
- Patient care and secretarial support
- Surgery coordination
- Administration and finance
- WhatsApp automation
- Front desk at the practice
- Healthcare marketing
Far beyond answering messages.
Four areas that take the operation off your hands, without taking away control.
Patient care
WhatsApp, bookings, confirmations, questions, follow-up and aftercare.See the serviceManagement
Daily, weekly and monthly reports, a lead tracker and a clear view of the operation.See the serviceOperations
Surgeries, health plans, reimbursement, payments, invoices and collections.See the serviceGrowth
Lead conversion, unfinished treatment plans and your practice’s online presence.See the service
Processes + technology
People when it matters. Technology so nothing waits.
Automation welcomes, reminds and organises. The team talks, decides and solves. You follow everything in clear reports.
A day at your practice, Monday to Friday
Now in São Paulo:
Out of hours
Instant replies, request triage, automatic reminders and confirmations. No lead goes cold overnight.
From 8 am to 6 pm
People trained in healthcare routines: they guide, book, negotiate, coordinate surgeries and follow up.
Always yours
Your WhatsApp number and the whole history remain yours. Daily, weekly and monthly reports.
- Calendars
- Leads
- Reports
- Automation
Every contact is an opportunity.
Much of a practice’s revenue is lost quietly. We go after each of these:
- Leads who did not book
- Pending reschedules
- Empty slots to fill
- Unfinished treatment plans
- Follow-ups nobody did
Do the maths
How much do no-shows cost your practice?
Calculation: no-shows per week × average fee × 4.3 weeks. An estimate based on your numbers, not a promise.
The patient journey. From the first “hi” to the return visit.
Tap each step to see what changes.
Without support
The message arrives out of hours, gets no reply, and the patient looks for another practice.
With Confiança Digital
Instant automated reply at night, and human care from 8 am to 6 pm.
Surgery coordination
A complex operation deserves specialised follow-up.
Health plan and reimbursement
- Checking surgery authorisation
- Requesting reimbursement estimates
- Reimbursement follow-up
Hospital and team
- Booking with hospitals
- Confirming with anaesthetists
- Scheduling with the nurse
- Sending admission letter and preparation instructions
Patient and fees
- WhatsApp management and patient contact
- Answering questions
- Sending fee statements
- Fee collection and transfer
- Post-surgery follow-up
Who we serve · by organisation
From solo practices to public services.
Who we serve · by specialty
Every specialty has its own routine. We know it.
- Urology
- Physiotherapy
- Psychiatry
- Gynaecology and obstetrics
- Plastic surgery
- Dermatology
- Orthopaedics
- Paediatrics
Those who delegated, tell it.
Suze and her team are great, and they solved my surgery scheduling problems!
UrologistI have been using the online secretary service and have nothing to complain about! Messages are personalised and my clients are happy. I trust and recommend it!
Physiotherapy and OsteopathyNow that I work with you, revenue has gone up a lot and it keeps rising. Conversion used to be really weak!
PsychiatristIt is so good to feel secure about patient care with a team this committed! Thank you so much for the kindness towards my patients!
Gynaecologist
More services.
To go beyond the front office: your reception, your administration and your online presence.
- Coming soon
Front desk at the practice
Our team also welcomes your patients, even from a distance. Check-in via WhatsApp or kiosk, a waiting-room screen and remote reception by video.
Discover the front desk Administration and finance
Reports, payment tracking, invoicing and collections: visibility over what is happening in your practice.
See the service- Coming soon
Healthcare marketing
Website, social media and visibility for healthcare professionals, within the rules of CFM Resolution No. 2,336/2023.
Learn more
Since 2020in continuous operation
About us
Fifteen years in healthcare. A team that understands your practice.
Confiança Digital grew out of Suze Camargo’s experience in the daily routine of practices and clinics. Today, a dedicated team handles patient care, administration and surgeries for professionals across many specialties.
Read our storyFrequently asked questions
Can’t find yours? Ask our team directly.
How does out-of-hours care work?
From 8 am to 6 pm, Monday to Friday, your Confiança Digital team handles patients. The rest of the time, automation replies instantly, organises requests and sends reminders. In the morning, the team picks up every conversation.
Do my WhatsApp number and history stay mine?
Yes. We work on your number, and the whole conversation history stays yours, even if you end the service.
Do you replace my secretary?
We can replace, complement or cover the hours that are uncovered today. The right set-up comes out of the free assessment.
How does the contract work?
A monthly fee, with no lock-in.
Is my patients’ data safe?
Yes. Our processes follow Brazil’s LGPD, with controlled access and confidentiality guaranteed by contract.
A patient is waiting for a reply right now.
Start with the free assessment: in one conversation you find out where you are losing patients and how we fix it.
Team: Monday to Friday, 8 am to 6 pm · Automation: 24 hours
Message received.
Thank you for reaching out. We reply during opening hours, Monday to Friday, 8 am to 6 pm (Brasília time).