Patient care and secretarial support
A team that replies, runs the calendar and follows each patient from first contact to return visit.
- WhatsApp management
- Bookings and confirmations
- Follow-up and aftercare
- Lead follow-up
All services
Services
WhatsApp automation
For practices not ready for full secretarial support but that need routine messages to go out at the right time. Our team sets it up, writes the templates and monitors it — you never have to run a tool yourself.
Who it is for
Practices that already have someone answering but lose time on manual confirmations and reminders. It is also an easy way to start working with us.
What it solves
Manual confirmations
Hours every week sending the same message, one patient at a time.
Avoidable no-shows
Patients who forget their appointment because nobody reminded them in time.
Inconsistent messages
Everyone writes differently, and the practice’s communication loses consistency.
What is included
Setup
- Mapping routine messages
- Configuring the automations
Messages
- Templates in the practice’s tone
- Automatic confirmations
- Appointment and return-visit reminders
Monitoring
- Monitoring that everything runs
- Adjustments when the routine changes
A service run by our team, not software for you to operate.
How we start
First conversation
We learn how the practice runs, the volume of contacts and what currently goes without follow-up.
Messages and rules
We write the templates with you and decide when each message should go out.
Setup and testing
We configure the automations and test them before switching them on for patients.
Supported start
During the first weeks we fine-tune whatever is needed, and you receive the first reports.
Frequently asked questions
Do I need to learn a new tool?
No. Setup and monitoring are handled by our team.
Do the number and conversations stay mine?
Yes. The number and the history remain the practice’s.
Can I move to full secretarial support later?
Yes. The messages and rules already in place become the basis for full support.
Other services
Surgery coordination
Health plan, hospital, team and patient: the whole surgical journey organised and followed up.
- Health plan authorisation
- Hospital booking
- Reimbursement estimates and follow-up
- Fees and post-surgery care
Administration and finance
Reports, payment tracking, invoicing and collections: visibility over what is happening in your practice.
- Daily, weekly and monthly reports
- Payment tracking
- Invoicing and collections
- Unfinished treatment plans
Coming soon Front desk at the practice
Our team also welcomes your patients, even from a distance: check-in, waiting room and remote reception.
- Check-in via WhatsApp or kiosk
- Waiting-room screen
- Remote reception by video
Coming soon Marketing for healthcare professionals
Website, online presence and social media that comply with medical advertising rules.
- Practice website
- Search presence
- Social media
- Compliance with CFM Resolution No. 2,336/2023
A patient is waiting for a reply right now.
Start with the free assessment: in one conversation you find out where you are losing patients and how we fix it.
Team: Monday to Friday, 8 am to 6 pm · Automation: 24 hours