Patient care and secretarial support
A team that replies, runs the calendar and follows each patient from first contact to return visit.
- WhatsApp management
- Bookings and confirmations
- Follow-up and aftercare
- Lead follow-up
All services
Services
Surgery coordination
Surgeries involve many people, documents, authorisations and steps. Confiança Digital follows the process to keep every part organised and the patient well informed.
Who it is for
Surgeons and teams operating in more than one hospital, with insurance, reimbursement or private patients.
What it solves
Stalled authorisations
Authorisations and reimbursement estimates that need constant chasing with the plan.
Too many parties to align
Hospital, anaesthetist, nursing and patient all need the right information at the right time.
Fees left unchased
Sending, collecting and transferring fees gets postponed — and sometimes never happens.
What is included
Health plan and reimbursement
- Checking surgery authorisation
- Requesting reimbursement estimates
- Reimbursement follow-up
Hospital and team
- Booking with hospitals
- Confirming with anaesthetists
- Scheduling with the nurse
- Sending admission letter and preparation instructions
Patient and fees
- WhatsApp management and patient contact
- Answering questions
- Sending fee statements
- Fee collection and transfer
- Post-surgery follow-up
A complex operation deserves specialised follow-up.
How we start
First conversation
We learn how the practice runs, the volume of contacts and what currently goes without follow-up.
Proposal and agreement
We agree the scope together and formalise it with a service agreement, with no employment ties.
Surgery map
We record the hospitals, teams, health plans and documents for each type of procedure you perform.
Supported start
During the first weeks we fine-tune whatever is needed, and you receive the first reports.
Suze and her team are great, and they solved my surgery scheduling problems!
UrologistFrequently asked questions
Do you handle insurance and reimbursement surgeries?
Yes. We follow authorisation with the plan, reimbursement estimates and reimbursement follow-up, as applicable.
Do you speak directly with the hospital and team?
Yes: hospital booking, confirmation with anaesthetists and nursing, and sending the admission letter and preparation instructions.
Is the patient still followed after surgery?
Yes. Post-surgery follow-up is part of the service, via WhatsApp, following the guidance you set.
Other services
Administration and finance
Reports, payment tracking, invoicing and collections: visibility over what is happening in your practice.
- Daily, weekly and monthly reports
- Payment tracking
- Invoicing and collections
- Unfinished treatment plans
WhatsApp automation
Confirmations, reminders and message templates set up and monitored by our team.
- Set up by our team
- Message templates
- Automatic confirmations and reminders
- Ongoing monitoring
Coming soon Front desk at the practice
Our team also welcomes your patients, even from a distance: check-in, waiting room and remote reception.
- Check-in via WhatsApp or kiosk
- Waiting-room screen
- Remote reception by video
Coming soon Marketing for healthcare professionals
Website, online presence and social media that comply with medical advertising rules.
- Practice website
- Search presence
- Social media
- Compliance with CFM Resolution No. 2,336/2023
A patient is waiting for a reply right now.
Start with the free assessment: in one conversation you find out where you are losing patients and how we fix it.
Team: Monday to Friday, 8 am to 6 pm · Automation: 24 hours