Patient care and secretarial support
A team that replies, runs the calendar and follows each patient from first contact to return visit.
- WhatsApp management
- Bookings and confirmations
- Follow-up and aftercare
- Lead follow-up
All services
Services
Front desk at the practice
The patient’s arrival is a step of the journey like any other. With check-in, a waiting-room screen and a team secretary present by video at the front desk, the practice welcomes patients well even with nobody at the counter.
Coming soon
Who it is for
Practices without a full-time receptionist, and multi-professional clinics that want to organise patient arrivals.
What it solves
An empty front desk
The patient arrives and finds nobody to welcome them.
Waiting without information
Not knowing the order or the waiting time, patients ask — or get frustrated.
An interrupted professional
The professional ends up also opening the door and checking registrations.
What is included
Check-in
- Patients signal their arrival via WhatsApp or at a kiosk
Waiting room
- Screen showing the queue
- Practice information
- Estimated waiting time
- No full names on screen: ticket number or initials only (LGPD)
Remote reception
- A team secretary present by video at the front desk
Our team also welcomes your patients, even from a distance.
How we start
Waiting list
You sign up and we let you know as soon as the service opens, with a demonstration of check-in, the waiting screen and remote reception.
Reviewing the space
We review the front desk, the connection and where the screen and kiosk go.
Proposal and agreement
We agree the scope together and formalise it with a service agreement, with no employment ties.
Supported start
During the first weeks we fine-tune whatever is needed, and you receive the first reports.
Frequently asked questions
Do patients’ names appear on screen?
No. To comply with the LGPD, the screen shows only a ticket number or initials.
Do I need equipment?
A screen in the waiting room and, for remote reception, a screen with a camera at the desk. We review everything with you before installation.
Can I have check-in only?
Yes. The three parts can be combined as the practice needs.
Other services
Surgery coordination
Health plan, hospital, team and patient: the whole surgical journey organised and followed up.
- Health plan authorisation
- Hospital booking
- Reimbursement estimates and follow-up
- Fees and post-surgery care
Administration and finance
Reports, payment tracking, invoicing and collections: visibility over what is happening in your practice.
- Daily, weekly and monthly reports
- Payment tracking
- Invoicing and collections
- Unfinished treatment plans
WhatsApp automation
Confirmations, reminders and message templates set up and monitored by our team.
- Set up by our team
- Message templates
- Automatic confirmations and reminders
- Ongoing monitoring
Coming soon Marketing for healthcare professionals
Website, online presence and social media that comply with medical advertising rules.
- Practice website
- Search presence
- Social media
- Compliance with CFM Resolution No. 2,336/2023
Coming soon
Be the first to know.
This service is being prepared. Leave your details and we will let you know as soon as it is available.
You are on the list.
Thank you! We will email you as soon as the service is available.